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Berkeley Burke Complaints Procedure

Berkeley Burke have procedures in place should you have an issue that you would like us to investigate.

Firstly, you should contact your usual primary contact at Berkeley Burke, providing details of the complaint you wish to make. If you are unsure who your usual primary contact is (typically a consultant or administrator), then please complete the contact form below.


To contact Berkeley Burke about an issue or complaint, please use the contact details or the contact form below.

In writing: Berkeley Burke, Berkeley Burke House, 2 Regent Street, Leicester, LE1 7BR

By phone: +44 (0) 116 204 2988

By Email: Please complete the contact form below.

The Financial Ombudsmen Service (FOS)

If you remain dissatisfied after Berkeley Burke have reviewed your complaint, you have the right to refer your complaint to the Financial Ombudsman Service (FOS) (within certain time constraints), using the contact details or contact form, below.

Please note, you can only refer your issue to the Financial Ombudsmen Service once your complaint has been submitted to and reviewed by Berkeley Burke, and you have received a response from us regarding your complaint.


In writing: The Financial Ombudsman Service (FOS), Exchange Tower, London, E14 9SR

By phone: +44 (0) 800 023 4567

By Email: Please use the contact form below to send an email to the Financial Ombudsman Service (FOS).

Berkeley Burke Group Limited is registered in England with company number 04136164, and is Authorised and Regulated by the Financial Conduct Authority through our subsidiary companies.

See Compliance page for further information.

© Berkeley Burke 2016